Privacy
Background:
This Policy applies as between you, the User of this Website and Voot Telecom Limited the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Data” means collectively all information that you submit to Voot Telecoms Limited via the Website. This definition shall, where applicable, incorporate the definitions provided in the General Data Protection Regulation (GDPR);
“Cookie” means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
“Voot Telecom Limited” means Voot Telecom Limited, Registered Office: The Circle, 33 Rockingham Lane, Sheffield, England, S1 4FW
“UK and EU Cookie Law” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
“User” means any third party that accesses the Website and is not employed by Voot Telecom Limited and acting in the course of their employment; and
“Website” means the website that you are currently using (https://vootenergy.com/)
Scope of this Policy
This Policy applies only to the actions of Voot Telecom Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
Data Collected
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit About the cookies Squarespace uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this site, as described below, only when you acknowledge our cookie banner. We use analytics cookies to view site traffic, activity, and other data.
Google Analytics
This Website uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the products and services offered through it. You do not have to allow us to use these Cookies, as detailed above, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website it does enable us to continually improve our business.
The analytics services used by this Website use Cookies to gather the required information. Some of these Cookies may be placed immediately when you decide to visit the Website and it may not be possible to obtain your prior consent. You may remove these Cookies and prevent future use of them by changing the settings within your chosen internet browser.
The analytics services used by this Website use standard Cookies within Google Analytics. For a full breakdown of cookies collected by Google Analytics, see its cookie usage.
Cookies & Retargeting
This website use cookies to ensure the user’s experience is more enjoyable and personalised. The tools that we currently use to market our services are as follows:
Facebook Adverts
This website collects cookies via a ‘Facebook Pixel’. We use this pixel to gather insights, measurements and recommendations to increase the relevancy of our marketing campaigns for the end user.
As our cookie message bar states cookies are collected to give the user the best, most relevant experience. We apply the “Facebook Pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) within our presence on the internet. By doing so, users’ behaviour can be tracked after they have seen or clicked on a Facebook ad. This technique is designed to evaluate the impact of Facebook ads for statistical and market research purposes and may help to optimise future advertising activities.
Data collected shall remain anonymous and cannot be used to draw any conclusions about the identity of the user. However, those date are stored and processed by Facebook to enable a connection to the user profile and to allow Facebook to use those data for its own advertisement purposes in accordance with the Facebook privacy policy. You may allow Facebook and its partners to place ads on Facebook and outside of Facebook. Furthermore, a cookie may be placed on your computer for this purpose.
Only users older than 13 years are permitted to give a consent to use Facebook pixels. If you are younger, we request you to ask your legal guardian for permission. You may object to the use of cookies in a general manner, by choosing a setting of your browser to prevent cookies from being placed on your computer any more or to allow you to disable cookies already placed. If you have disabled all cookies, certain functions on our website may not work properly. You may deactivate the use of third party cookies as for example Facebook with the aid of the Digital Advertising Alliance website. Also, if you wish to change your preference, or alter the adverts in which you wish to see on Facebook you can do so by update your ad setting.
Energy Bill Data Collected
When you submit your energy bills to us, we collect personal information from you to fulfil the analysis. We may collect information like your:
Email address
Name
Latest Energy Bill
We share this information with Blizzard Utilities, our provider, so that they can provide analysis and we can provide you with your energy comparison results.
We (Voot Telecom Limited) keep this information for a period of 7 days, after which your information is permanently deleted. Blizzard Utilities will not use your data for any other purpose.
We do not share your bill data with any other third party organisations.
What emails will you receive from us?
We will send you a service email that is neccessary to deliver the service we've promised - providing you with free, no-obligation quote comparisons. This email is a neccessary part of our service so we do not provide an opt-out option but rest assured, we'll only send you one email to provide you with your results. Should you proceed with our service, we will send another service email to you at the time of renewal.
Marketing Emails
We only send marketing emails to people who have consented to receiving them by opting in via our contact form. You can easily opt out of these emails by following the unsubscribe link in any marketing email or by emailing us at hello@voot.org with "Unsubscribe" in the subject box. If you have not engaged (either by opening a marketing email or following on a link within) with a marketing email within two years, you will automatically be removed from our marketing.
We do not share any data with any third party organisations for marketing purposes.
What rights you have over your data
For a small fee you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. To do so, please email hello@voot.org. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on this website (www.vootenergy.com) and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the website (www.vootenergy.com) following the alterations. We recommend that you check this page regularly to keep up-to-date.